|
Intelenet Global Services is a third-party Business Process Outsourcing (BPO) & contact center provider headquartered in Mumbai, India, backed by Blackstone Group. The company offers 24/7 services for contact center, transaction processing, finance & accounting and human resource outsourcing services to Fortune 500 companies in the UK, US, Australia and India. Intelenet has 31000〔 employees across 30 delivery centers globally in India, Philippines, Mauritius and US. Susir Kumar is the Managing Director and CEO. Intelenet's management team has been with the organization since inception. The company's headquarters is in Mumbai, and operates from 30 delivery centers in Mumbai, Chennai, New Delhi, Gurgaon, Mauritius, Philippines, USA (Fargo, Campbellsville, Chesapeake) United Kingdom (Fort William, Plymouth) and Krakow. Domestic Operations operate in Mumbai, Gurgaon, Chennai, Bangalore, Pune, Kolkata, Mohali, Pondicherry, Dehra Dun, Lucknow and Patna. Intelenet has won the contract of UIDAI for providing outsourced call centre services. ==History== Intelenet Global Services was formed in October 2000〔(【引用サイトリンク】title=Intelenet Global Services Pvt. Ltd.: Private Company Information - BusinessWeek )〕 as a 50:50 Joint Venture (JV) between Tata Consultancy Services and Housing Development Finance Corporation Ltd. (HDFC) and started operations in November 2001. In July 2004, TCS divested its 50% stake, which was purchased by Barclays Bank Plc one of Intelenet's biggest clients. By 2006, Intelenet had grown to over 5000 people with over 20 client relationships. In 2006, Intelenet ventured into the India domestic BPO industry with its acquisition of Sparsh BPO Services from Spanco Telesystems. Intelenet is today the largest player in the domestic BPO market with over 18000 employees in 10 locations across India, providing customer management, outbound sales and analytics in the Banking and Financial Services, Telecom, Travel, Insurance, Retail and Government sectors. In 2007, Intelenet's management team initiated a management buyout backed by Blackstone Group, a global private equity player.〔(【引用サイトリンク】title=Deals )〕 Blackstone group owns 75.98% of the stake at Intelenet; 19% is held by SKM (Employee) Trust and 5.02% by Housing Development Finance Corporation Ltd (HDFC). In 2007, Intelenet acquired two companies in Travel and IT verticals - Upstream, a US-based BPO company with centres in Fargo, North Dakota, Chesapeake, Virginia and Campbellsville, Kentucky and Travelport ISO, the India based captive perations of the Travelport group. In January 2010 Intelenet set up a delivery centre in Krakow, Poland. 2012 - Intelenet Global Services was acquired by Serco Group PLC. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Intelenet Global Services」の詳細全文を読む スポンサード リンク
|